Google Maps Platform makes you pay extra for support -- and you still have to fill out a case form. You can't just get directly through to a person.
Geocodio is different. We're a much smaller company, and we take support seriously: all of our support is done by our founders. You can reach us directly via email and if necessary, we can schedule a call.
If there's a problem, we'll fix it. If you think we should be doing things differently, we'll listen to you. We care about the quality of our service and think it's important that customers are helped.